Last Updated: July 21, 2025
This Privacy Policy describes how AraMedic ("we," "us," or "our") collects, uses, and shares your personal information when you use our website and application (collectively, the "Platform"). We are committed to protecting your privacy and handling your data in a transparent and secure manner.
By accessing or using the AraMedic Platform, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect various types of information to provide and improve our Platform and services to you.
1.1. Information You Provide Directly
When you register for an account, create a profile, submit reviews, or otherwise interact with our Platform, you may provide us with personal information, including:
- Account Registration Data: Your name, email address, chosen username, and password.
- Normal User Profile Data: Any information you choose to add to your public profile (e.g., profile picture, general location).
- Doctor Account Profile Data:
- Identification & Credentials: Full name, medical license number, specialty, educational background, professional affiliations, contact information (clinic address, phone number).
- Professional Details: CV, areas of expertise, publications, professional photos.
- Company Account Profile Data:
- Business Information: Company name, registration details, category (e.g., Hospital, Clinic, Pharmacy, Lab, Drug Factory, Medical Equipment Supplier, Dispensary, Rehabilitation Center, Medical Magazine), physical address, contact numbers, website URL.
- Operational Details: Services offered, number of beds (for hospitals), product lines (for factories), publication focus (for magazines), photos/virtual tours of facilities.
- Representative Information: Name and contact details of the authorized representative managing the account.
- User-Generated Content: Reviews, ratings, comments, and any other content you post on the Platform. Please note: Do NOT include personal health information (PHI) or other sensitive personal data about yourself or others in your reviews or public posts.
- Communications: Records of your correspondence with us (e.g., support inquiries).
1.2. Information Collected Automatically
When you access and use the Platform, we may automatically collect certain information about your device and usage patterns:
- Usage Data: Information on how you access and use the Platform, such as pages visited, time spent on pages, links clicked, search queries, and referral sources.
- Technical Data: Your IP address, browser type and version, operating system, device type, unique device identifiers, and other diagnostic data.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Platform and hold certain information. These are used for functionality, analytics, and to remember your preferences. You can control cookies through your browser settings.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Maintain the Platform: Operate, maintain, and improve the functionality of AraMedic, including user accounts, profiles, and review submission.
- To Personalize Your Experience: Tailor content and recommendations based on your interests and usage patterns.
- To Enable Review and Rating Functionality: Display user-generated content, aggregate ratings, and allow professionals/companies to respond to reviews.
- To Verify Accounts: Authenticate the identity and credentials of doctors and company representatives to ensure the trustworthiness of profiles.
- To Improve and Develop the Platform: Analyze usage trends, troubleshoot issues, and develop new features and services.
- To Communicate with You: Send you service-related announcements, updates, security alerts, and support messages.
- To Ensure Security and Prevent Fraud: Detect, prevent, and address technical issues, fraud, or other illegal activities.
- To Comply with Legal Obligations: Meet applicable laws, regulations, legal processes, or governmental requests.
3. How We Share Your Information
We may share your information in the following circumstances:
- Publicly Displayed Information:
- User Reviews & Ratings: Your username (or chosen display name) and the content of your reviews and ratings will be publicly visible on the Platform.
- Doctor & Company Profiles: Information provided in Doctor and Company accounts (excluding private verification documents) will be publicly displayed to help users make informed decisions.
- With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf (e.g., hosting, analytics, customer support, email delivery). These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- With Your Consent: We may share your information for any other purpose with your explicit consent.
4. Data Security
We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.
6. Your Data Protection Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:
- Right to Access: Request a copy of the personal information we hold about you.
- Right to Rectification: Request that we correct any inaccurate or incomplete personal information.
- Right to Erasure ("Right to be Forgotten"): Request the deletion of your personal information under certain conditions.
- Right to Object: Object to the processing of your personal information under certain conditions.
- Right to Data Portability: Request that we transfer your personal information to another organization or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable law.
7. Third-Party Links
Our Platform may contain links to websites or services operated by third parties. This Privacy Policy does not apply to the practices of such third parties. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children's Privacy
Our Platform is not intended for use by individuals under the age of [18]. We do not knowingly collect personally identifiable information from anyone under this age. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us: